Addition date
Sep 7, 2022 12:29 PM
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Description
The following are sample questions for a user interview. Please note that your questions need to be tailored to each individual project.
Questions for Getting to know the user:
- Please tell me about yourself and your relationship to Yale.
- If they are student ask — major, year, school?
- If they are employee ask — what type of employment, and for how long?
- Please tell me about your relation to the [project topic]?
- Describe your typical day at [role environment]?
- When you are on a computer and the internet, are there any challenges you face accessing information?
Questions for gathering user behavior:
- What are the most important tasks you or other people need to perform in using [project website or application]?
- How would you describe your past and current experience with [project topic, website or application]?
- How often do you use or see yourself using [project website or application]?
- How do you normally get to [project website or application]?
- If answer is direct URL ask – Do you use a bookmark for this?
- If answer is web searching ask – What terms do you typical search for?
- If answer is a link on another site ask – What sites?
- If answer is a bookmarked link ask – Do you remember how you first obtained the URL?
- What devices do you typically use when visiting [project website or application]?
- Do you or did you in the past use other websites and resources for the same purpose as [project website or application]?
- Is there anything you or your users often look for on [project website or application] that is missing or hard to find?
- Is there any way [project website or application] isn't supporting your needs currently?
- If you had a question regarding [project topic] do you know who to contact?
- If yes – how do you know?
- If no – how would you go about contacting someone?
Questions for gathering opinion:
- What do you see as the primary function of the [project topic]?
- What do you see as the primary function of the [project website or application]?
- What do you like about the current [project website or application]?
- What don’t you like about the current [project website or application]?
Questions for gathering user awareness:
- Are you aware that [project topic, website or application] offers [particular feature]?
Questions about the project goal:
- What is your main goal when visiting the [project website or application]?
- Ask follow up question - Do you have any secondary goals?
- What would prevent you from achieving [project goal]?
- What improvements could be made to make [project goal] easier or better?
Questions for projects that provide information:
- How do you use the information on the [project website or application]?
- Would you ever need to share these metrics with others?
- If yes – who, what format and method of sharing?
- Would you ever need to export [information or asset in project]?
- If yes – when, why and in what format?
Questions for a project that has a process:
(ex: purchasing, submitting a request or creating assets)
- How long do you expect the [process in the project] to take?
- Do you remember the communication or any follow up after you performed the [process in the project]?
- Under what circumstances would you want to receive an alert in [process in the project]?
Questions for closing out the interview:
- What haven’t we asked you today that you think would be valuable for us to know?
- May I contact you if we have any other questions or for possible further research for this project?